At this time, we ship within the United States and Canada.

We’re actively working toward expanding internationally as Veloura continues to grow. Join our newsletter to be notified when new regions become available.

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 10–18 business days depending on your location.

10-14 for US locations 12-18 Canada locations

You’ll receive a confirmation email after placing your order, followed by a second email with tracking information once your package ships.

We work with reliable fulfillment partners to ensure your order arrives safely and securely.

Once your order ships, you’ll receive an email containing your tracking number and tracking link.

You can use that link at any time to monitor your package in real time. If you don’t see the email, please check your spam or promotions folder.

If your product arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.

We’ll work quickly to replace your item or provide an appropriate solution. Your experience matters to us.

Veloura products are designed around one idea: turning everyday routines into intentional resets.

Instead of adding more steps to your night, each product helps you slow down, simplify, and create a consistent ritual that feels calming rather than rushed.

The goal isn’t complexity — it’s consistency.

Our tools are made with skin-safe materials, including high-quality silicone and smooth natural stone surfaces.

That said, everyone’s skin is different. We recommend starting with light pressure and shorter use durations if you have sensitive skin.

If irritation occurs, discontinue use and consult a healthcare professional.

The Veloura Evening Body Brush can be used daily during your shower.

Most customers use it for 2–5 minutes, focusing on slow circular motions across the body. Pressure can be adjusted depending on your comfort level.

Yes. The Scalp Ritual Massager can be used on wet hair with shampoo or on dry hair to gently stimulate the scalp.

When used dry, apply light pressure and move in slow circular motions.

The Veloura Rest Wrap is designed to be lightweight and soft for overnight wear.

Comfort may vary depending on your sleeping position and pillow type. Side sleepers may prefer positioning the wrap slightly higher or looser for added comfort.

For best results, wrap securely but not tightly.

Silicone tools can be rinsed thoroughly with warm water after each use.

Allow them to air dry completely before storing. They are designed to resist moisture retention and are easy to maintain.

Natural stone tools like the face roller and gua sha should be wiped clean and dried after use. Avoid soaking metal components.

We offer a 14-day satisfaction guarantee from the date your order is delivered.

If you’re not satisfied, contact us within that window and we’ll guide you through the return process.

Products must be in reasonable condition. Shipping fees may apply depending on circumstances.

If you notice an address error, contact us immediately after placing your order.

If the order has not yet shipped, we can update it. Once shipped, we are unable to redirect packages.

You can reach our team via the Contact Us page on our website.

We typically respond within 24–48 business hours.