Shipping policy

Veloura Shipping Policy

Last updated: January 16, 2026

At Veloura, we strive to make delivery simple, transparent, and stress-free. Below you’ll find everything you need to know about how your order is processed and shipped.

Processing Time

  • Orders are processed within 1–3 business days

  • Orders are not processed on weekends or U.S. holidays

  • You will receive an email confirmation once your order has shipped

During periods of high demand, processing may take up to 5 business days.

Shipping Times (North America)

United States:
Estimated delivery: 10-16 business days

Canada:
Estimated delivery: 12-18 business days

Delivery times are estimates and not guaranteed. Actual delivery may vary due to carrier delays, weather, logistics disruptions, or high order volume.

Order Tracking

Once your order ships, you will receive:

  • A tracking number

  • A link to track your package

  • Email updates as the shipment moves

Tracking information may take 24–72 hours to update after shipment.

Multiple Packages

To ensure faster delivery, your order may be shipped from different fulfillment partners and may arrive in separate packages. You will receive tracking information for each shipment.

Incorrect Address Policy

Please ensure your shipping address is correct before completing checkout. Veloura is not responsible for:

  • Orders delivered to an incorrect address provided by the customer

  • Packages marked “delivered” by the carrier

  • Unclaimed or refused packages

If you notice an address error, contact us at info@officialveloura.net within 12 hours of placing your order.

Lost or Delayed Packages

If your order has not arrived within 20 business days, please contact us at:

info@officialveloura.net

We will work with the carrier to help locate your package and provide a resolution.

Canada Deliveries

Orders to Canada may experience minor carrier delays depending on province and local delivery partners. Veloura is not responsible for delays that occur after the package has been transferred to the shipping carrier.

Contact

For any shipping questions or concerns, please email:
info@officialveloura.net