Shipping Information & Delivery Policy

Shipping Information explains our order processing times, delivery estimates, tracking updates, and policies for delays or address changes. Please review the details below before placing your order.

Processing Time

Orders are processed within 1–3 business days. Orders are not processed on weekends or holidays. You will receive a confirmation email once your order ships.

Estimated Delivery Times

United States: 10–16 business days

Canada: 12–18 business days

Delivery times are estimates and not guaranteed. Delays may occur due to customs processing, carrier volume, weather conditions, or other logistics outside our control.

Tracking Your Order

Once shipped, you will receive:

A tracking number via email

A link to follow your package

Transit updates as your order moves

Tracking may take 24–72 hours to update after shipment.

Multiple Packages

Orders may arrive in separate packages depending on the fulfillment location. This helps speed up delivery.

Incorrect Address

Please double-check your shipping address at checkout. If you need to update it, email us within 12 hours at:

info@officialveloura.net

We cannot guarantee changes once processing begins.

Lost or Delayed Packages

If your order has not arrived within the maximum estimated delivery window plus 3 business days, please contact us and we will help locate your shipment.

This Shipping Information page is designed to provide clarity regarding timelines, tracking, and delivery expectations. If you have additional questions about your order, please refer to this Shipping Information section or contact support directly.